My team are fantastic – they keep the houses running like clockwork and are invaluable in making our students feel welcome. They are always willing to go the extra mile and the students love them. I just couldn’t do without them!
Within OTSA I take overall responsibility for our service and taking care of our students’ welfare. That includes everything from meeting and greeting students and parents to resolving any issues that need management input.
I’m supported by a fantastic team that handles all the day to day activities associated with keeping our student accommodation running smoothly. Our team consists of one full-time chef, five full-time cleaners, and a maintenance manager.
We also use a variety of other specialists for services such as electrical and other requirements for HMO (houses of multiple occupancy).
Our full-time chef provides a variety of breakfast foods for students to make their breakfasts from – cereals, milk, yoghurts, fruit and eggs. The chef provides the students with an evening meal which is delivered to each of the properties. For the weekend, she cooks freshly made meals and freezes them. The students keep them in their freezers and help themselves if they are in the property at the weekend. The chef provides menus for three weeks’ worth of meals for each of the houses and caters for all dietary needs.
Our full-time cleaners ensure that the students’ rooms are cleaned and that their linen changed is once a week. We also provide laundry facilities in each property that the students are expected to use to wash and dry their clothes.
With 17 houses to look after, sometimes things go wrong. Add a large number of students into the mix and the situations can be very unpredictable – just read the story on the right! Our maintenance team are on call 24 hours a day, in order to make sure that the students are safe and to help out wherever they need us.
Stuck in the toilet!
On one recent occasion I received a call at 11pm from one of the boys who had got himself locked in the toilet. A member of the team went round to the house to rescue him there and then!
“You never know what will happen!”
Summer Short Lets
If you are visiting Oxford during July or August, why not book one of our properties as an alternative to a hotel or bed & breakfast? Read more...